📜 Privacy Policy – CrownLibrary.in
Effective Date: [22/08/2025]
Last Updated: [22/08/2025]
CrownLibrary.in (“we”, “our”, “us”) is committed to protecting the privacy of our users (“you”, “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
- Personal Information: Name, email address, phone number, billing address, payment details (during membership registration or purchases).
- Account Information: Membership details, borrowing history, preferences.
- Technical Information: IP address, browser type, device type, operating system, cookies, and usage data.
- Communication Data: Emails, inquiries, feedback, and interactions with our support team.
2. How We Use Your Information
We use the information collected to:
- Create and manage your library membership.
- Provide access to books, e-library, and other resources.
- Process transactions and send payment confirmations.
- Communicate updates, newsletters, and promotional offers.
- Improve our website functionality and user experience.
- Ensure compliance with legal obligations.
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data under the following legal grounds:
- Consent – when you voluntarily provide information.
- Contract – when processing is necessary for membership or service agreements.
- Legal Obligation – when required by law.
- Legitimate Interest – to improve services and prevent fraud.
4. Data Sharing & Disclosure
We do not sell or rent your personal data. However, we may share it with:
- Service Providers – Payment gateways, IT support, hosting providers.
- Legal Authorities – If required by law, court order, or government request.
- Business Transfers – In case of merger, acquisition, or restructuring.
5. Data Retention
- We retain your data only as long as necessary to provide services or comply with legal obligations.
- Inactive accounts may be deleted after [X years].
6. Cookies & Tracking Technologies
- Our website uses cookies and similar technologies to enhance user experience and analyze website traffic.
- You may disable cookies in your browser, but certain features may not function properly.
7. Data Security
- We use SSL encryption, firewalls, and secure servers to protect your personal information.
- However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.
8. Your Rights (For Users in India & GDPR Users)
You have the right to:
- Access your personal data.
- Request correction or deletion of your data.
- Withdraw consent at any time.
- Opt-out of marketing communications.
- File a complaint with a data protection authority if you believe your rights are violated.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment gateways, external resources). We are not responsible for their privacy practices.
10. Children’s Privacy
- Our services are not directed towards children under the age of 13 (or 18, as per applicable law).
- If we discover we have collected data from minors without parental consent, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📍 Crown Library
[Your Full Address]
📧 Email: [info@crownlibrary.in]
📞 Phone: [+91-XXXXXXXXXX]